Shipping Policy

At Aurum, we aim to deliver your orders promptly and efficiently while ensuring a seamless shopping experience. Below are the details of our shipping policy:

1. Shipping Locations

  • Domestic Shipping: We deliver across all major cities and towns within [Country Name].
  • International Shipping: Available to selected countries. Please check the shipping availability at checkout.

2. Shipping Charges

  • Domestic Orders:
    • Free shipping for orders above ₹[Amount].
    • A flat shipping fee of ₹[Amount] for orders below ₹[Amount].
  • International Orders:
    • Shipping charges are calculated based on the destination, weight, and dimensions of the package. Final charges will be displayed at checkout.

3. Delivery Timelines

  • Domestic Shipping:
    • Metro Cities: 3-5 business days.
    • Non-Metro Cities: 5-7 business days.
  • International Shipping:
    • Standard Delivery: 10-15 business days.
    • Express Delivery: 5-7 business days (additional charges apply).

Note: Delivery timelines may vary based on factors like destination, public holidays, or unforeseen logistical delays.

4. Order Processing

  • Orders are typically processed within 1-2 business days of receiving payment.
  • Orders placed on weekends or holidays will be processed on the next working day.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email or SMS with the tracking details.
  • You can track your shipment status on the courier partner's website using the provided tracking number.

6. Undeliverable Packages

In case the package is undeliverable due to an incorrect address, absence of the recipient, or other reasons:

  • Domestic Orders: The package will be returned to us, and we will contact you for reshipping. Reshipping charges may apply.
  • International Orders: Any additional charges for re-delivery will be borne by the customer.

7. Customs and Duties (For International Orders)

  • Import duties, taxes, and customs fees (if applicable) are not included in the product price or shipping charges.
  • These charges are the responsibility of the customer and must be paid at the time of delivery.

8. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products (e.g., fragile or oversized items) may have shipping restrictions and will be indicated in the product description.

9. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please notify us within 48 hours of delivery at support@aurum.com with your order details and photos.
  • We will work with our shipping partners to resolve the issue promptly.

10. Additional Information

  • Delivery Attempts: Our courier partners will attempt delivery up to two times. If the package is not received, it will be returned to us.
  • Gift Orders: For gifting, we offer discreet packaging and an option to include a custom message at checkout.